Service interruption in MyTax – Changes to businesses’ tax payments

The Tax Administration will carry out its annual system update in November, during which MyTax will be out of service. During the outage, customer service will also be available only in a limited capacity, the Tax Administration says in its press release.

The service interruption begins on Fri. 14 Nov. at 17.00 and lasts until Tue. 18 Nov. at 8.00. During the service break, customers will not be able to log on to MyTax or attend to any tax affairs via the service.

In tax offices, the outage will affect customer service on Mon. 17 Nov., when customers will only be served in a limited manner. Most service numbers will also be closed, and the lines that remain open will provide only general advice. The Tax Administration says this is because officials will not have access to the system during the outage.

The Tax Administration recommends that customers attend to any tax matters well in advance before the MyTax service interruption. For example, ordering a tax card will not be possible during the outage.

“If you have taxes to pay, it is best to get the payment details from MyTax before the outage begins and pay your taxes in your own online bank,” says Olli Sierla, product owner at the Tax Administration, in the announcement.

How business tax payments are changing

The service interruption is due to the annual system update, which this year is slightly more extensive than usual.

“This allows us to update MyTax with statutory changes and ensures that the system continues to function smoothly in the future. The service interface will not undergo major changes, but we will make some usability improvements at the same time,” Sierla says.

The most significant change concerns business and organization customers, such as limited companies. Limited companies, organizations and partnerships will be able to pay their taxes using the general tax reference number from 18 Nov. onwards. Until now, each type of tax has had its own reference number. The change does not affect sole traders or personal customers.

“The overhaul simplifies and clarifies tax payments and makes everyday operations easier for companies and accounting firms,” Sierla says.

Read more about how business tax payments are changing here.

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